Customer Service Guide (Human Services Specialist 1).
Initial Posting Date:
07/25/2023Application Deadline:
08/08/2023Agency:
Department of Human ServicesSalary Range:
$2,823 - $4,073Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1).
Job Description:
Start Your Career with our Newport Team!Would you like to be part of a high-quality front-line eligibility support team that will provide outstanding assistance to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!Do you have bilingual language skills in English and any other language? Bilingual differential pay is provided to positions that requests the use of a language other than English to fulfill their job duties within their position.
This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply.
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire an individual that delivers excellent customer service and wants to contribute to a welcoming environment as a Customer Service Guide in Newport.
In this role you will aid individuals and families seeking services for our agency programs and resources.
This position is in our Newport Office and is not a remote position.
ODHS, A place to belong and make a difference!When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon's most vulnerable populations.
Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
We are committed to inclusive excellence by advancing equity and diversity in all that we do.
We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to help us achieve our vision of a diverse and inclusive community.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
At ODHS you Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
Become a RiSe Champion while making ODHS a better place to work and serve our communities.
Through RiSe, we are intentional about our culture to ensure we lead with our mission, vision, and values, the Equity North Star and our commitment to being a trauma-informed organization.
Grow your career through FREE leadership training, ample career pathways, and committee participation opportunities.
Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages.
To learn more about our agency, click here.
ABOUT THE SELF SUFFICIENCY PROGRAMS:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
WHAT WILL YOU BE DOING:
As the first face of contact in most field offices for Oregonians either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department.
In supporting the day-to-day operations of the office, this position will primarily Support the infrastructure of the office.
Work with Oregonians to support the online Oregon Eligibility system, for SNAP, TANF, and ERDC and Medicaid, by phone or/and in person to resolve any questions or concerns.
Assisting Oregonians through a trauma informed lens.
Provides financial desk responsibilities as assigned.
Supports the business support functions within the office.
Providing support to branch staff in supporting the work and the families using the case aid model.
WORKING CONDITIONS:
Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
May require a valid driver's license or other acceptable method of transportation.
This is not a remote position.
WHAT YOU NEED TO QUALIFY:
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.
g.
, assuring information on forms is complete and accurate, completing necessary documents, etc.
).
College-level courses may be substituted for the experience on a year-for-year basis.
A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications (Associate degree in any of the listed areas substitutes for 18 months of experience.
Bachelor's degree substitutes for three (3) years of experience.
Master's degree substitutes for four (4) years of experience.
Doctorate degree substitutes for five (5) years of experience.
) Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position.
Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English.
You must clearly show that you meet the minimum qualifications in your application or resume, to be considered for an interview.
Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
ESSENTIAL ATTRIBUTES:
A successful candidate will possess these technical/soft skills in addition to the minimum qualifications and should be highlighted in the resume, application or cover letter.
Front desk reception experience in a fast-paced environment.
Experience processing, entering and/or verifying detailed data.
Ability to deliver outstanding customer service experience including calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.
Ability to organize work efficiently, prioritize multiple tasks, and obligations with deadlines, to produce high-end quality results while working through multiple interruptions.
Experience eliciting or gathering information from applicants or participants for a program or service.
Experience processing, entering, and verifying detailed data.
Experience handling confidential or sensitive information.
Experience explaining complex rules, regulations, or procedures to people of diverse backgrounds and situations.
Experience communicating and resolving conflicts with customers.
Ability to de-escalate or prevent escalation.
Experience providing information and referrals in person and by phone.
ADDITIONAL REQUIREMENTS:
Successful candidates for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Applicants who require VISA sponsorship will not be considered at this time.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
HOW TO APPLY:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume may be uploaded in the Resume/CV field on the online application.
External Applicants:
Click on the Apply button and submit your application.
View this video for help.
Internal Applicants (Current State of Oregon employees):
Apply via your employee Workday account.
View this job aid for help.
Ensure that your Workday profile is updated and includes all work and education experience.
If you are a veteran wishing to have veterans' preference, your will receive a task in your workday account to provide military documents if you have not already provided them.
For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application.
For questions about documentation, please visit:
Veterans Resources.
Helpful Links & ResourcesHow to Set Job Alerts Workday Applicant FAQ What You Need to Know to Get the JobADDITIONAL INFORMATION:
This recruitment may be used to fill future vacancies.
This position is represented by the SEIU Union.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at email protected For questions about the job duties or application process, please contact email protected Please be sure to include the job requisition number.
Come for a job.
Stay for a career.
Make a difference for a lifetime! Recommended Skills Communication Conflict Resolution Customer Service English Finance Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
07/25/2023Application Deadline:
08/08/2023Agency:
Department of Human ServicesSalary Range:
$2,823 - $4,073Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1).
Job Description:
Start Your Career with our Newport Team!Would you like to be part of a high-quality front-line eligibility support team that will provide outstanding assistance to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!Do you have bilingual language skills in English and any other language? Bilingual differential pay is provided to positions that requests the use of a language other than English to fulfill their job duties within their position.
This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply.
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire an individual that delivers excellent customer service and wants to contribute to a welcoming environment as a Customer Service Guide in Newport.
In this role you will aid individuals and families seeking services for our agency programs and resources.
This position is in our Newport Office and is not a remote position.
ODHS, A place to belong and make a difference!When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon's most vulnerable populations.
Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
We are committed to inclusive excellence by advancing equity and diversity in all that we do.
We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to help us achieve our vision of a diverse and inclusive community.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
At ODHS you Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
Become a RiSe Champion while making ODHS a better place to work and serve our communities.
Through RiSe, we are intentional about our culture to ensure we lead with our mission, vision, and values, the Equity North Star and our commitment to being a trauma-informed organization.
Grow your career through FREE leadership training, ample career pathways, and committee participation opportunities.
Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages.
To learn more about our agency, click here.
ABOUT THE SELF SUFFICIENCY PROGRAMS:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
WHAT WILL YOU BE DOING:
As the first face of contact in most field offices for Oregonians either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department.
In supporting the day-to-day operations of the office, this position will primarily Support the infrastructure of the office.
Work with Oregonians to support the online Oregon Eligibility system, for SNAP, TANF, and ERDC and Medicaid, by phone or/and in person to resolve any questions or concerns.
Assisting Oregonians through a trauma informed lens.
Provides financial desk responsibilities as assigned.
Supports the business support functions within the office.
Providing support to branch staff in supporting the work and the families using the case aid model.
WORKING CONDITIONS:
Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
Experience high volume of computer work, using various computer programs in a fast-paced team environment.
Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
May require a valid driver's license or other acceptable method of transportation.
This is not a remote position.
WHAT YOU NEED TO QUALIFY:
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.
g.
, assuring information on forms is complete and accurate, completing necessary documents, etc.
).
College-level courses may be substituted for the experience on a year-for-year basis.
A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications (Associate degree in any of the listed areas substitutes for 18 months of experience.
Bachelor's degree substitutes for three (3) years of experience.
Master's degree substitutes for four (4) years of experience.
Doctorate degree substitutes for five (5) years of experience.
) Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position.
Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English.
You must clearly show that you meet the minimum qualifications in your application or resume, to be considered for an interview.
Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
ESSENTIAL ATTRIBUTES:
A successful candidate will possess these technical/soft skills in addition to the minimum qualifications and should be highlighted in the resume, application or cover letter.
Front desk reception experience in a fast-paced environment.
Experience processing, entering and/or verifying detailed data.
Ability to deliver outstanding customer service experience including calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.
Ability to organize work efficiently, prioritize multiple tasks, and obligations with deadlines, to produce high-end quality results while working through multiple interruptions.
Experience eliciting or gathering information from applicants or participants for a program or service.
Experience processing, entering, and verifying detailed data.
Experience handling confidential or sensitive information.
Experience explaining complex rules, regulations, or procedures to people of diverse backgrounds and situations.
Experience communicating and resolving conflicts with customers.
Ability to de-escalate or prevent escalation.
Experience providing information and referrals in person and by phone.
ADDITIONAL REQUIREMENTS:
Successful candidates for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Applicants who require VISA sponsorship will not be considered at this time.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
HOW TO APPLY:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume may be uploaded in the Resume/CV field on the online application.
External Applicants:
Click on the Apply button and submit your application.
View this video for help.
Internal Applicants (Current State of Oregon employees):
Apply via your employee Workday account.
View this job aid for help.
Ensure that your Workday profile is updated and includes all work and education experience.
If you are a veteran wishing to have veterans' preference, your will receive a task in your workday account to provide military documents if you have not already provided them.
For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application.
For questions about documentation, please visit:
Veterans Resources.
Helpful Links & ResourcesHow to Set Job Alerts Workday Applicant FAQ What You Need to Know to Get the JobADDITIONAL INFORMATION:
This recruitment may be used to fill future vacancies.
This position is represented by the SEIU Union.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at email protected For questions about the job duties or application process, please contact email protected Please be sure to include the job requisition number.
Come for a job.
Stay for a career.
Make a difference for a lifetime! Recommended Skills Communication Conflict Resolution Customer Service English Finance Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
