Assistant Manager - Room Operations
Job DescriptionJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, RecreationLaundry, Staff, AYS and Concierge/Guest ServicesPosition assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standardsStrives to ensure guest and employee satisfaction and achieve the operating budget.CANDIDATE PROFILEEducation and ExperienceoHigh school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.ORo2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting the Management of Rooms Operations ActivitiesoOpens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.oRuns and reviews critical information contained in room operations reports.oUnderstands the functions of the RecreationLaundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.oOperates all department equipment as necessary and reporting malfunctions.oEnsures employees have the proper supplies and uniforms.oUnderstands night audit procedures and being able to comprehend and utilize reports as necessary.oUnderstands and complies with loss prevention policies and procedures.oCommunicates performance expectations employees in accordance with job descriptions for each position.oHandles employee questions and concerns.oEffectively schedules employees to business demands and tracks employee time and attendance.Contributing Information to Support Managing to BudgetoSupervisessame day selling procedures to maximize room revenue and property occupancy.oVerifies accuracy of room rates to maximize revenue opportunitiesoUses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.oParticipates in the management of departmental controllable expenses to achieve or exceed budgeted goals.oUnderstands the impact of Room Operations on the overall property financial goals and objectives.Providing for and Managing the Guest ExperienceoAssists in the investigation of employee and guest accidents.oAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences andoSets a positive example for guest relations.oInteracts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.oAssists in the review of comment cards and guest satisfaction results with employees.The hourly pay range for this position is $25.00 to $30.29Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefitsBenefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this postingMarriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive, people-first cultureWe are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globeAs a host with Marriott Hotels, you will help keep the promise of Wonderful HospitalityAlways. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacyWith the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott HotelsIn joining Marriott Hotels, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the worldJW believes our associates come firstBecause if you're happy, our guests will be happyJW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard MarriottOur hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workersJW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-beingTreating guests exceptionally starts with the way we take care of our associatesThat's The JW Treatment(TM)In joining JW Marriott, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Recommended Skills Auditing Business Administration Financial Management Housekeeping Loss Prevention Quality Management Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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