Desk clerk

Company Name:
Navy Exchange Services (NEX)
Location: United States-Rhode Island-Newport
Job Number: 140002EZ
Job Summary:
Greets, registers guests and makes/confirms reservations. Maintains records of room availability and guest accounts. Checks out guests by computing bills, collecting payments and making change.
Duties and Responsibilities:
Issues room keys, sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes. Operates a telephone switchboard taking and delivering messages as required and answers inquiries pertaining to Navy Lodge services, base facilities, area attractions and travel directions.
Utilizes a computerized lodging management system and takes inquiries and reservations from authorized personnel. Provides information regarding facilities, location and surrounding area.
Registers guests, ensures required identification is presented, e.g., military identification cards, etc. Assigns rooms and issues room keys. Takes advance deposits, credit card guarantees and makes reimbursements upon check-out, as necessary. Present statement and/or receipts to departing guests. Handles cash, checks, credit cards and travelers cheques.
Input statistical data and reviews same for accuracy. Data is used in developing appropriate guest history and operational reports.
Maintains daily key inventory and daily key counts for guest rooms, housekeeping department and maintenance staff. Reports discrepancies to the Navy Lodge Manager or designated supervisor.
Ensures inquiries and problems are expeditiously handled in a courteous and professional manner, developing and maintaining professional and courteous guest relations throughout all direct guest contacts.
Receives and transfers calls/messages to rooms using telephone switchboard equipment. Answers telephone inquiries.
May pick up mail from U.S. Post Office or Navy Exchange Office, collect money bags from cashier cage at the Navy Exchange, maintain rotating change fund and daily log of moneys received and deposited.
Operate LMS to record sales from convenience store. May assist in maintaining and stocking adequate supply levels and ordering retail items for the convenience store.
Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE:
One (1) year of general office clerical experience which demonstrated the ability to perform clerical duties satisfactorily.
1. Study completed in a college, university, or junior college, above the high school level, may be substituted on the basis of one-half academic year of study for 6 months of experience.
2. Study completed in a business or secretarial school or other comparable institution above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience, provided such subjects as Hotel/Motel Administration, English, office machines, filing and indexing, office practices, business mathematics, bookkeeping or accounting were studied. No credit will be allowed for training which has been obtained only or primarily in the basic skills of typing or refresher courses.

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