Supv. Housing Management Assistant
Program Management duties include but are not limited to:
Acts in the capacity as the General Manager (GM) during absence. Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. Assists the GM in preparing reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority; assessing trends and problems that span the operation; recommends and implements necessary changes; and evaluates results. Assists the GM in the development and execution of the installation NGIS business plan, annual budget, and capital plan; and in executing short and long-range financial plans to ensure program goals are met. Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses. Supports the GM with ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, Family Housing, etc.). Monitors, analyzes, and manages facility utilities costs/usage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government specific systems as required. Participates in achieving the directives of management for the Non-Appropriated Billeting Fund (NABF) when officially designated in writing. Ensures the efficient and proper use of all non-appropriated funds (NAF), including funds, personnel, facilities, supplies and equipment. Maintains accountability for the safeguarding of all funds. Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets. Supports the GM with management of real property resources and provides advice on renovations, improvements, and minor and/or major construction to the GM and the Regional Lodging Director. Ensures the safety and security of guests, lodging associates, and lodging assets through the development of a comprehensive maintenance and safety program. Performs management internal controls (MIC); reviewing and developing internal controls to prevent loss and improve cost saving measures. Participates in achieving and maintaining accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property, and fixed assets. Accesses and manages Property Record Cards (PRC) using the prescribed Navy operating systems. Uses Naval Facilities Engineering Command (NAVFAC) systems to manage work orders, requests for service, costs associated with repair, validate e-billing invoices and manages disputes. (e.g. Geo Readiness Program, MAXIMO). Validates reimbursable expenses. Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines. Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance. Responds to all guest comments, in person and via the comment card surveys, in a professional and timely manner and in accordance with program standards. Participates in meeting program standardization goals and participates in the lodging accreditation program. Demonstrates and practices proficiency with hotel management applications and reporting systems. Reviews and validates online property website content and submits changes as required to ensure data is accurate. Utilizes the Navy Lodging Program's (NLP) Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Accesses management systems and tools (e.g. SAP/Epitome/Kronos/NLP Survey/) as required to meet operating and program standards. Supervisory duties include but are not limited to:
Directs work to be accomplished by staff. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable. Directly supervises assigned staff which may include NF-03s (such as Housekeeping Manager, Front Office Manager, Maintenance Manager), NF-02s (Supply Clerk), and/or Crafts & Trades equivalents (Custodial Worker Supervisors, Custodial Worker Leaders). Specialized experience must demonstrate the following:
Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.). Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace. Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices. Knowledge of training and certification requirements for all staff. Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices. Knowledge of an automated property management system(s), such as Epitome. Knowledge of and ability to understand and implement NAF budgeting; government procurement procedures; and fiscal, material, and cash management. Ability to understand and utilize a wide range of DoD, DON, and/or CNIC policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities. Ability to understand and implement CNIC's EEO policy and procedures Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations. Ability to independently plan, develop, prioritize, and manage continuing projects, operations and programs. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to effectively use a range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.). Ability to develop and effectively deliver presentations and/or training. Ability to perform the full range of supervisory duties. Ability to communicate effectively both orally and in writing, in English. SUPERVISORY CONTROLS Works under direct supervision of the GM. The incumbent is responsible for implementing management functions and policies for the lodging operation and carrying out the overall objectives with available resources in coordination with the supervisor. Performance is reviewed for compliance with regulations and budget guidelines. PHYSICAL DEMANDS Work is sedentary in nature. WORK ENVIRONMENT Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation. The incumbent may be exposed to cold, heat or humidity when visiting various buildings. OTHER REQUIREMENTS This position has oversight for a 24-hour lodging operation. The incumbent must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements. Incumbent will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. Must have or be able to obtain and maintain a current driver's license, as travel to other facilities may be required within the normal scope of duties. The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of position appointment. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
Estimated Salary: $20 to $28 per hour based on qualifications.
Acts in the capacity as the General Manager (GM) during absence. Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. Assists the GM in preparing reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority; assessing trends and problems that span the operation; recommends and implements necessary changes; and evaluates results. Assists the GM in the development and execution of the installation NGIS business plan, annual budget, and capital plan; and in executing short and long-range financial plans to ensure program goals are met. Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses. Supports the GM with ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, Family Housing, etc.). Monitors, analyzes, and manages facility utilities costs/usage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government specific systems as required. Participates in achieving the directives of management for the Non-Appropriated Billeting Fund (NABF) when officially designated in writing. Ensures the efficient and proper use of all non-appropriated funds (NAF), including funds, personnel, facilities, supplies and equipment. Maintains accountability for the safeguarding of all funds. Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets. Supports the GM with management of real property resources and provides advice on renovations, improvements, and minor and/or major construction to the GM and the Regional Lodging Director. Ensures the safety and security of guests, lodging associates, and lodging assets through the development of a comprehensive maintenance and safety program. Performs management internal controls (MIC); reviewing and developing internal controls to prevent loss and improve cost saving measures. Participates in achieving and maintaining accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property, and fixed assets. Accesses and manages Property Record Cards (PRC) using the prescribed Navy operating systems. Uses Naval Facilities Engineering Command (NAVFAC) systems to manage work orders, requests for service, costs associated with repair, validate e-billing invoices and manages disputes. (e.g. Geo Readiness Program, MAXIMO). Validates reimbursable expenses. Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines. Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance. Responds to all guest comments, in person and via the comment card surveys, in a professional and timely manner and in accordance with program standards. Participates in meeting program standardization goals and participates in the lodging accreditation program. Demonstrates and practices proficiency with hotel management applications and reporting systems. Reviews and validates online property website content and submits changes as required to ensure data is accurate. Utilizes the Navy Lodging Program's (NLP) Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Accesses management systems and tools (e.g. SAP/Epitome/Kronos/NLP Survey/) as required to meet operating and program standards. Supervisory duties include but are not limited to:
Directs work to be accomplished by staff. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable. Directly supervises assigned staff which may include NF-03s (such as Housekeeping Manager, Front Office Manager, Maintenance Manager), NF-02s (Supply Clerk), and/or Crafts & Trades equivalents (Custodial Worker Supervisors, Custodial Worker Leaders). Specialized experience must demonstrate the following:
Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.). Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace. Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices. Knowledge of training and certification requirements for all staff. Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices. Knowledge of an automated property management system(s), such as Epitome. Knowledge of and ability to understand and implement NAF budgeting; government procurement procedures; and fiscal, material, and cash management. Ability to understand and utilize a wide range of DoD, DON, and/or CNIC policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities. Ability to understand and implement CNIC's EEO policy and procedures Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations. Ability to independently plan, develop, prioritize, and manage continuing projects, operations and programs. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to effectively use a range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.). Ability to develop and effectively deliver presentations and/or training. Ability to perform the full range of supervisory duties. Ability to communicate effectively both orally and in writing, in English. SUPERVISORY CONTROLS Works under direct supervision of the GM. The incumbent is responsible for implementing management functions and policies for the lodging operation and carrying out the overall objectives with available resources in coordination with the supervisor. Performance is reviewed for compliance with regulations and budget guidelines. PHYSICAL DEMANDS Work is sedentary in nature. WORK ENVIRONMENT Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation. The incumbent may be exposed to cold, heat or humidity when visiting various buildings. OTHER REQUIREMENTS This position has oversight for a 24-hour lodging operation. The incumbent must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements. Incumbent will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. Must have or be able to obtain and maintain a current driver's license, as travel to other facilities may be required within the normal scope of duties. The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of position appointment. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
- Department:
1173 Housing Management - Salary Range:
$23 to $27 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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